Return & Exchange Policies

Eligibility Criteria For Return

Your purchase is eligible for return only if:

  1. If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
  2. If the product you receive has manufacturing defect or damage.
  3. Customised products or special bulk orders are not eligible for returns or exchange.
  4. Products purchased during sale period / discounted pricing, are not eligible for returns or exchange.

We require unboxing pictures/videos within 48 hrs of Delivery. No refund/exchange will be entertained without the same.

All our products are handmade by experienced artisans, one piece at a time, making each piece unique. Due to this process, a slight variation in colour tone, shape or size may occur between products which is not regarded as a defect and will not be eligible for return or replacement.

 

Exchange Policy

Given the nature of our products, we reserve the sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case.

    1. In case, you wish to exchange any product, you need to return it within 7 days of delivery.
    2. A credit note equivalent to the cost amount is provided for exchange of items.
    3. Please note, we do not provide any monetary refunds.
    4. Please pack the product in its original packaging along with the invoice, labels, tags, boxes and/or any other inclusions sold as a part of the purchase
    5. Return items received will be checked by the quality assurance team. Failing to meet any expectations, the product will be not accepted as well and will be returned back to you at your expense. No amount will be reimbursed in this case.
    6. In case of a missing product, we request you to get in touch with our customer care team within 24 hours of delivery. 
    7. In the rare instance that a replacement piece is not available, a Credit note will be issued for the full amount for the product.
    8. The credit note will be valid for six (6) months from the date of issue.
    9. International orders are not eligible for any returns/exchanges.

FAQ

1. What are the best brass items for home décor?

The best brass items for home decor include handcrafted brass statues, traditional decorative pieces, and artisan-made brass artifacts that reflect Indian heritage. Brass décor items add warmth, elegance, and a timeless appeal to living rooms, entrances, and prayer spaces.
Many homeowners prefer premium brass statues because they combine spiritual significance with decorative value. Whether placed in a modern apartment or a traditional home, high-quality brass items enhance interiors while maintaining cultural authenticity.


2. Where can I buy authentic Indian handicrafts online?

You can buy authentic Indian handicrafts online from trusted stores that specialize in artisan-crafted products. Avatar Arts offers a curated collection of traditional brass items, handcrafted statues, and heritage-inspired decor made by skilled Indian artisans.
When shopping for Indian handicrafts online, choose a platform that provides detailed product descriptions, secure payments, and reliable delivery services. Buying online ensures access to a wider variety of handcrafted brass décor compared to local stores.


3. Do brass statues require special maintenance?

High-quality brass statues and brass items are durable and require minimal maintenance. Regular dusting with a soft, dry cloth helps preserve their shine and finish.
For occasional deep cleaning, lemon or tamarind paste cleaner can restore the natural luster. Proper care ensures that your brass decor items remain long-lasting and visually appealing for years.


4. Are your brass items made from pure brass?

Yes, our brass items and brass statues are crafted using high-quality brass to ensure durability, strength, and long-term value. Each piece reflects traditional craftsmanship while maintaining premium finishing standards.
Brass is known for its longevity and resistance to corrosion, making it an ideal material for decorative and heritage-inspired home decor pieces.


5. Are brass handicrafts considered Vastu-friendly?

Yes, brass handicrafts and brass items are widely considered Vastu-friendly. Brass is traditionally associated with positive energy, balance, and harmony in home spaces.
Many homeowners incorporate brass statues and decorative brass items to create a spiritually uplifting and aesthetically pleasing environment.


6. Do you ship brass idols internationally from India?

Yes, we ship brass items and brass statues internationally from India, allowing customers worldwide to buy authentic Indian handicrafts online with ease.
Our products are securely packed to ensure safe global delivery. Whether you are searching for handcrafted brass decor or traditional Indian artifacts, you can order confidently from anywhere in the world.